Why is there no data after connecting a store?
Check your internet connection, connection details, and wait for the first update to finish. If the store has a lot of information, loading may take longer.
Dadam - help for managing your store
Dadam helps you see what is happening in your store: sales, profit, products, reviews, changes, and important signals that need attention.
What Dadam Does
The app collects store data and shows it in a simple view. Instead of checking different sections manually, you get one clear picture: what was sold, what changed, and what needs your attention.
Sales
Orders, completed sales, cancellations, and returns
Finance
Revenue, expenses, cost, and profit
Products
Prices, assortment, and cost
Analytics
Hints, risks, and growth opportunities
Connecting a Store
To start, add a store in the app and enter the connection details. Follow the on-screen prompts: the app will check access and prepare the store for loading data.
Add the store
Choose the required store type and fill in the fields requested by the app.
Check the settings
The store name, tax settings, and other options can be changed in settings.
Run the first update
The first load may take some time, especially if the store has many orders and products.
Connection details are used only to update information for your store. Do not share
them with other people.
Updating Data
Updating data loads the latest store information. After an update, you will see new orders, product changes, reviews, and fresh indicators.
Dadam can update:
- orders and their statuses;
- products, prices, and assortment;
- customer reviews;
- indicators used for analytics and hints.
If the internet connection is unstable or an update is interrupted, try running it
again. Usually, the app can continue working with data that has already been loaded.
Main Screen
The main screen shows the store's status for the selected period: sales, profit, important changes, strong products, and possible issues.
- You can switch the period: today, yesterday, 7 days, 30 days, or 90 days.
- If several stores are connected, you can view one store or the overall picture.
- Some blocks can be hidden, collapsed, or rearranged for your workflow.
Sales and Profit
Dadam helps you understand not only total sales, but also approximate profit. For a more accurate result, fill in product costs and check expense settings.
If product cost is missing, some indicators may be incomplete or approximate. The more data you add, the more useful the analytics will be.
Financial indicators in the app are intended for analysis and business decisions.
For accounting and tax reporting, compare them with official documents.
Products and Cost
The product section helps you see which items sell better, where prices changed, and which products need attention.
- Fill in cost and packaging to make profit calculations more accurate.
- Check products with low profit or unusual prices.
- Track assortment and price changes.
Hints and Analytics
The app highlights important signals: profit drops, problematic products, negative reviews, unusual changes, and possible growth opportunities.
Use hints as an assistant. Before making important decisions, check the details in orders, products, and reports.
Store Actions
Dadam's main goal is to help you control the store and notice changes faster. If an action with an order or product is available on a screen, the app will perform it only after your confirmation.
Available actions with orders and products depend on marketplace rules and available
functions.
Frequently Asked Questions
Why does profit differ from my calculations?
This is usually related to missing product cost, expenses, discounts, delivery, or store settings. Check product cards and financial information for orders.
Can I use the app without the internet?
Previously loaded data may be available for viewing. Internet is required to sign in, update information, and receive fresh analytics.
What should I do if an update takes a long time?
A large store or unstable internet can increase loading time. Keep the app open and wait for completion. If an error appears, run the update again.
What if the connection details changed?
Open store settings, update the connection details, and run the update again.
Why can analytics be incomplete?
Good analytics need orders, products, reviews, and filled-in financial data. If there is little data, some conclusions may be unavailable.
Before Contacting Support
Prepare information that will help us understand the issue faster:
- which store and period you checked;
- what exactly does not match or does not work;
- when you ran the data update;
- the error text or a screenshot;
- the app version, if it is visible in settings.
Support contact
Email us and briefly describe the situation.
info@ddsoft.kz